Whether it's a payment issue, account verification, or an app that won't open — Sixer's Bangla-speaking support team is always ready. Help is available even at 2 in the morning.
Most international betting sites offer support only in English or Hindi — which can be difficult to follow for users in Bangladesh, and even harder to explain issues in. Sixer is genuinely different in this regard. Our support team communicates in Bangla — clear, everyday Bangla that anyone across Bangladesh can understand.
When something goes wrong — say, a deposit that isn't showing in your balance, or a withdrawal that hasn't arrived — it's natural to feel anxious. In that moment, having someone listen in your own language and simply say "It'll be sorted, I'm on it" makes all the difference. That's exactly what Sixer's local support is here for.
There are three main ways to reach Sixer support. The first is live chat — it's the fastest option and the one most users prefer. Just log in to the site and click the chat icon at the bottom of the screen. A Bengali-speaking agent is typically connected within 2 minutes.
The second option is email — ideal for complex issues or when you need to submit evidence. You can send screenshots or transaction details to the support email and typically receive a detailed reply within 6–12 hours. The third option is Sixer's self-help guide, where common questions are answered in Bengali, so you can often resolve things on your own without contacting support.
You've sent money via bKash or Nagad but it's not showing in your Sixer account — this can happen occasionally, usually due to network delays. Don't worry. First, copy the Transaction ID (TrxID) from the SMS on your phone. Then send that ID to Sixer via Live Chat. The agent will verify it and typically update your balance within 10–15 minutes.
If a withdrawal is taking longer than expected, take a screenshot of your withdrawal history from your account and send it via email. If your KYC verification is incomplete, your withdrawal may be on hold — completing verification should resolve it.
KYC (Know Your Customer) verification on Sixer is a one-time process. It's part of international compliance standards and keeps your account secure. Once verified, you won't face any hurdles with withdrawals or large transactions going forward.
You'll need to upload clear photos of your National ID (NID) or passport — both front and back. Blurry or cropped images will hold up the verification, so take your photos in good lighting. The process is typically completed within 1–24 hours.
If the Sixer app suddenly won't open or fails to load, start by checking your internet connection. Try switching from mobile data to Wi-Fi, or vice versa. Clearing the cache often does the trick — go to Settings → Apps → Sixer → Clear Cache. If the problem persists, uninstall the app and do a fresh install.
If the Sixer app isn't up to date, some features may not work properly. Download the latest version from the Play Store or directly from the Sixer website. If you're on an older Android version and running into issues, the Sixer browser version is a solid alternative — it has all the same features as the app.
Having a few details on hand before you contact support can speed things up significantly. First, the mobile number registered to your account — this is how the agent will locate your profile. Second, a screenshot of the issue, especially for payment errors or error messages. Third, a transaction ID if your issue is payment-related.
Sixer's support team is professional and patient — no question is too basic. New users are welcome to ask anything without hesitation. Often, just being able to describe your problem in your own language gets you halfway to a solution.
For complex issues or complaints with supporting evidence: [email protected] — Usually a response within 6–12 hours.
Get help on Sixer whichever way works best for you.
Follow these steps to verify your account on Sixer.
Log in to Sixer and go to your Profile or Account Settings. You'll find a "Verification" or "KYC" option there.
You can use any one of the following documents:
Take clear photos of both the front and back of your document in good lighting. Make sure all four corners are fully visible. Blurry images or shadows may delay verification.
Upload your photos. Approval usually comes through within 1–24 hours, and you'll receive a confirmation by email.
Once your KYC is approved, you'll have full access to withdrawals, high-value transactions, and all promotions.
Identify common issues and get them resolved quickly.
Go to Live Chat with your Transaction ID (TrxID). Most cases are resolved within 10–15 minutes.
Live ChatMake sure your KYC verification is complete. Send an email with screenshots.
EmailClear your cache and check for updates. If that doesn't help, use the browser version.
Self-HelpMake sure your photos are clear. A live chat agent will be glad to help.
Live ChatClear your browser cache or try a different browser.
Self-HelpCheck whether the bonus conditions have been met. Share the details with us via Live Chat.
Live ChatWork through it step by step — most issues will sort themselves out.
Turn off mobile data and try on Wi-Fi, or the other way around. Run an internet speed test.
Go to Settings → Apps → Sixer → Storage → Clear Cache, then reopen the app.
Install the latest version of Sixer from the Play Store or AppGallery.
Uninstall the app, restart your phone, then install it fresh.
If you run into issues, open sixer.pro in Chrome or Firefox — it works just like the app.
If none of the above steps work, reach out via Live Chat — an agent will walk you through it.
The most frequently asked questions about local support.
Write to us in Bengali via live chat — you'll get a response within 2 minutes, any time of day or night.